FAQ

Can we add www with sub-domain?

βœ… Yes, you can add www with your sub-domain.

WhatsApp Business API – GST Legal Name vs Display Name

My GST Legal Name and WhatsApp Display Name are different. Will it be approved? πŸ‘‰ Yes, it is possible. Meta (WhatsApp) does not require your Display Name to be the same as ...

Instagram DM & Comment - FAQs

❓ Is there any limit on using the Instagram DM & Comment Auto-Reply feature? βœ… No limit on usage. You can send unlimited auto-replies for DMs and comments from the ...

Can I run automation on WhatsApp Groups?

❌ No. Currently, we do not support automation for WhatsApp Group

Difference Between WhatsApp Sender (Unofficial) and WhatsApp Business API (WABA)

πŸ”Ή WhatsApp Sender (Unofficial API) βœ… Works using device-based connection (scans QR code of your phone). βœ… Can be integrated with work ...

Can we add custom fields to a Finance product / Plan?

❌ No – You cannot add custom fields to Finance products or Plans.

Can we connect other SMS services?

Can we connect other SMS services? No — you cannot connect any other SMS service providers. :::ℹ️ Note Our system is integrated only with the default SMS provider. Al ...

Can we add the same Facebook account in 2 different sub-accounts?

βœ… Yes – You can connect the same Facebook account with multiple sub-accounts.

Can I integrate [Other Software / Tools] with this platform?

πŸ‘‰ Currently, we only provide native integrations with the tools officially listed inside our platform (example: WhatsApp API, MyOperator IVR, Mailgun/SMTP, etc.). βœ… ...

Can we allow hiding unassigned leads or other staff leads for staff?

Yes. You can hide unassigned leads from staff by updating their permission settings. Steps: Go to Settings → Staff. Select the staff me ...

Why do I need to log in separately for AdLauncher even after logging into the platform?

πŸ‘‰ Our platform has two separate logins: Main Account Login – This gives you access to CRM, Funnels, Automations, Courses, Shop, etc. A ...

I already have a website on my existing domain, what can I do?

I already have a website on my existing domain, what can I do? If your current domain is already being used for your main website, you’ll need to buy a new domain for ...

Can we send bulk messages without WhatsApp API?

Can we send bulk messages without WhatsApp API? No — you cannot send bulk WhatsApp messages without using the official WhatsApp API. WhatsApp’s system is design ...

Can we have an internal mail system with our own domain?

❌ No, we are not providing email hosting with your domain. Our platform only supports email marketing and transactional emails through SMTP or connected email services (e.g., Gm ...

How many WhatsApp APIs can we connect?

You can connect only one WhatsApp API at a time. ::: ℹ️ Note If you need to use a different API account, you must disconnect the existing one before connecting a new WhatsApp API.

How to do E commerce on this platform

How to do E commerce on this platform AI Funnels do not support full-fledged eCommerce businesses on this platform. But you can use Funnelsdone.com for this.

Can I Create Invoice Without GST?

βœ… Yes, you can create and invoice without GST. When creating Plans, simply select the Exempt GST option. This will allow you to sell without applying GST to your product ...

Why did I get the error β€œThis message was not delivered to maintain a healthy ecosystem engagement"

What it means Error 131049 indicates that WhatsApp temporarily blocked your marketing message because the recipient has already received too many similar messages in a li ...

IVR Integration – FAQs

❓ Can I integrate my own IVR system? πŸ‘‰ Currently, we only support MyOperator integration. Other IVR providers are not supported at this time. ❓ How can I use IVR with my acc ...

Why is the Quality Score Flagged? (New Accounts only)

When you have a brand-new WhatsApp Business API account, the quality score may initially show as Flagged. βœ… Don’t worry — this is normal. As you start sending q ...

Can we connect two Instagram accounts for Comment / DM Automation?

Can we connect two Instagram accounts for Comment / DM Automation? ❌ No, you can connect only one Instagram account for Comment/DM automation.

Is email credit carried forward to the next month?

No. All email credits are reset on the 1st of every month based on your plan, even if you purchase them on the last day of the month.

How to Import Products to Shop Builder

Currently, we do not support bulk import of products into the Shop Builder. πŸ‘‰ You will need to add products manually one by one inside the Shop Builder With funnelsdo ...

Can we upload website templates to Funnel Builder?

No. You cannot upload external website templates into the Funnel Builder. βœ… You need to build your funnel pages from scratch or βœ… Use ready-made designs from our Templa ...

How to Add, Manage, and Delete Staff

How to Add, Manage, and Delete Staff Name is the Contact Name - Opportunity is Nick Name - Opportunity name can be different in each pipeline inspite of contact name being same. ...