•  

  📴 Device not connected – WhatsApp device you scanned is offline or disconnected.

•  

  📞 Wrong number – Number entered in workflow action is incorrect.

•  

  🌍 Missing country code – Number not saved with +91 (for India) or correct country code.

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  ⚙️ Workflow misconfigured – Action not set correctly in automation.

1.  

   Check Device Connection

   •  

     Make sure the WhatsApp device you scanned in the platform is active and online.

   •  

     If it got disconnected, re-scan the device.

2.  

   Verify the WhatsApp Number

   •  

     Confirm that you entered the correct number in the workflow action.

   •  

     Always include the country code (e.g., +91 for India).

3.  

   Recheck Workflow Settings

   •  

     Go to Automation → Workflows.

   •  

     Open your workflow and check the action step to ensure the WhatsApp notification option is properly configured.

4.  

   Test with a Different Number

   •  

     Try adding a different WhatsApp number temporarily to verify if the issue is with the workflow or the recipient number.

✅ If you still don’t receive notifications after following these steps, please contact our support team for further assistance.