How to Fix “Your Display Name Could Not Be Processed” Error During WABA Registration

If you’re seeing “Your display name could not be processed. Please edit your display name and try again” while registering your WhatsApp Business API (WABA) account, follow this step-by-step guide to

🔹 Step 1: Clean Up the Display Name

Remove emojis, punctuation, phone numbers, URLs, or special characters.
Use a simple, short brand or legal name (no slogans or long phrases).
Use normal capitalization (no ALL CAPS or unusual spacing).

🔹 Step 2: Use the Legal or Official Brand Name

Match the name on your GST / incorporation certificate / trademark.
If using a different name than the legal entity, be prepared to provide supporting documents.

🔹 Step 3: Check Your Facebook Page & Business Info

Ensure your Facebook Page name and website show the same brand name.
In Business Manager → Business Info, confirm your business name and contact details.

🔹 Step 4: Update the Display Name in the Correct Place

If using a BSP (third-party provider), change the display name in their portal or ask them to submit it.
If using Meta Business Manager, go to WhatsApp Manager → Settings → Display Name and edit.
Save and resubmit for approval.

🔹 Step 5: Wait for Review

Meta reviews display names typically within 24–72 hours.
Don’t resubmit the same rejected name repeatedly without changes.

🔹 Step 6: Escalate or Appeal If Needed

Contact your BSP support (if using BSP) to push or clarify rejection reasons.
Or open a Meta Business Support ticket and provide evidence.

🔹 Step 7: Prepare Supporting Documents

Attach these if asked:

GST certificate or Incorporation certificate
Trademark certificate (if brand differs from legal name)
Screenshot of your website header with brand name/logo
Links to official social profiles showing the same name
Business invoice or letterhead with the name

🔹 Common Reasons for Rejection

Emojis, URLs, phone numbers, or promotional words in the name
Display name doesn’t match public/legal docs
Name is too generic or misleading
Suspicious or previously flagged names

✅ Quick Checklist Before Resubmitting